Delivery Policy

We aim to deliver merchandise on the dates stated, but this is not guaranteed.

Each item is hand made to order and consequently shipment will normally be between 2-4 weeks. You will be informed of the expected dispatch date, by email, following your purchase online.
If merchandise is required within a shorter period of time– please request this by email and do not place the order until we have confirmed this is possible.

PLEASE NOTE: During busy periods such as Christmas, some orders may take longer to dispatch.

All merchandise will be sent by certified mail or courier service. Tracking numbers will be provided. A signature will be required at the point of delivery. Your telephone number is requested to assure everything possible is done to ensure the safe delivery of the merchandise.
If no-one is available to accept the merchandise, the courier company will leave a card for you to contact them to arrange another time for delivery. If the second attempt fails we are sent an email.  After a period, which can be as short as a week, the merchandise will be returned to us.

Upon receipt of returned merchandise we will offer re-delivery. Please be advised that re-delivery will incur both the cost of the delivery when the merchandise was returned to us and the new delivery.
Requests for refunds will be considered. However all transport costs for outward and return deliveries will be deducted from the amount of the refund.

Please check all merchandise on arrival. Claims for incomplete orders and damages must be made within 5 days of accepting delivery.
In the event that merchandise is damaged during transit, you should sign for the merchandise as damaged and photograph both the packaging and the contents and inform us immediately by email:  fliff@fliff.co.uk

Whilst we disclaim responsibility In the event of delays, damage, accidents or other problems incurred by the courier services we will of course take steps to try to rectify the situation.  In the event that merchandise is lost in transit by the courier service we will either refund your payment, or send replacement merchandise.

 

Duties & Taxes
Prices for merchandise on the website include all taxes applicable in the UK.
Purchasers outside the EU may be responsible for duties and/ or taxes levied at the point of entry to the country of destination.